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Terms of use

Terms of Use

The owner and operator of this website is the limited liability company under the name "P. ROUBOULAKIS TRADE OF CHEMICAL MATERIALS AND PRODUCTS LIMITED LIABILITY COMPANY" and the distinctive title "P. ROUBOULAKIS LTD", as legally represented, under the VAT no 095641949 of the A’ Athens Tax Office and GEMI number 2221101000. Our head office is located at 30 Socrates Street, P.C. 10552, Athens.

  1. Introduction

For any questions, queries, or clarifications regarding these terms and conditions of this contract, or for comments or complaints about our website, please contact us at or on the service hotline E-shop 210-2587262.

Before using this website and the services we provide through it, users / visitors are urged to read carefully and comply with the following terms and conditions (hereinafter referred to as the "Terms") governing the use of our online store and web pages that bind all its visitors and users. The user / visitor of the site automatically accepts these Terms, in case they choose to register as a member. The use of our online store and the services we offer require the full acceptance of these Terms by users / visitors. In the event that any user / visitor disagrees with these Terms, they are required to refrain from visiting and using this Website, as well as from any transaction or use of our online store services.

P. ROUBOULAKIS LTD reserves the right at any time and without any notice to revise, modify or remove these Terms unilaterally, at its sole discretion, undertaking the obligation to update this text at the same time as any changes or additions. It also reserves the right to establish more specific terms of use, which are to be considered as a whole with these General Terms of Use. In the event of conflict between the General and Special Terms of Use, the Special Terms of Use shall prevail.

Any invalidity of some of these Terms does not result in invalidity of the rest. The non-practice by P. ROUBOULAKIS LTD of any of its rights under these Terms does not imply a waiver, nor does it bring about an implied abolishment of the Term. P. ROUBOULAKIS LTD shall bear no responsibility for violations of these Terms due to force majeure reasons, such as earthquakes, fires, floods, extreme weather events, strikes, etc.

Each user / visitor uses this website at their sole responsibility, while its content may in no way be deemed as advising or prompting users / visitors directly or indirectly to take any action.

 2. In General

The use of this site must be for legal purposes only and in a manner that does not interfere with its use by third parties, while the visitor / user is required to use it in accordance with the law, ethics and these Terms and not commit acts or omissions that may cause harm or malfunction on the website, affect or jeopardize the provision of services by P. ROUBOULAKIS LTD through it.

P. ROUBOULAKIS LTD makes every effort to maintain and ensure the availability of this website and its content. Regardless of these efforts, it is emphasized that the availability of the website depends on a number of factors, including, among others, the technical equipment of the users, the number of users trying to connect to this site or the internet simultaneously, etc. Furthermore, P. ROUBOULAKIS LTD is entitled to maintenance of the website, even if this results in the interruption of its operating.

In addition to this, P. ROUBOULAKIS LTD is entitled at any time and without any notice to alter the nature and content of this site, as well as to suspend or temporarily or permanently discontinue its operation. The operation of this website may also be discontinued, suspended or obstructed for reasons beyond the control or intent of P. ROUBOULAKIS LTD.

P. ROUBOULAKIS LTD makes every effort to ensure the accuracy, completeness, validity and clarity of the information provided and the content of this website in general. However, P. ROUBOULAKIS LTD does not guarantee or is liable to users / visitors for the safety and content of the site. The users / visitors of this website accept the failure of P. ROUBOULAKIS LTD to check all of its content and the services offered through it. P. ROUBOULAKIS LTD, in good faith, shall not be responsible for and is not bound by electronic data entries made by mistake or by accident according to common experience and reserves the right to correct them at any time upon notice of their existence.

Apart from that, P. ROUBOULAKIS LTD does not guarantee that the use by users / visitors of the site, the information, the elements or materials contained therein does not infringe the rights of third parties.

3. Limitation of Liability

Users / visitors who do not trust the website are encouraged not to visit or make use of this website or the services offered through it. Furthermore, users / visitors are called upon to use software against viruses, Trojan horses, time bombs, or other harmful programs and components.

P. ROUBOULAKIS LTD shall not be liable for damages from the use of ordered products, due to incorrect user choice, careless or incorrect use of the products, or due to faults of the manufacturer, such as fault during manufacture, incomplete information or instructions accompanying the products, manufacturing quality, safety of materials and real defects. Our liability in the case of a defective product is limited to the obligation to replace it in case the conditions for the return of products are met.

P. ROUBOULAKIS LTD shall not be responsible for any unavailability of products exposed in the online store due to force majeure, the weather, fire, supplier strikes, unlawful conduct by third parties and reasons that maynot generally be attributed to it. On the contrary, P. ROUBOULAKIS LTD shall inform the customer concerned on the basis of the information on the availability or non-availability of the products and undertakes the obligation, in the event that this information changes, to promptly inform the customer of the unavailability, thereby excluding any further liability of it.

P. ROUMBOULAKIS LTD shall not be liable for any temporary or permanent failure to provide its services and shall not be liable to compensation for any failure or damage caused by cancellation or delays in the acceptance and execution of orders and in the delivery of the ordered products for reasons which may not be attributed to it, as, indicatively mentioned, force majeure, extreme weather, natural disasters, emergency situations, strikes, fire, courier malfunctions, accidental deterioration or destruction of the products before delivery to the user and after being shipped, unlawful interference by the counterparty or a third party, malfunction of the Internet Payment Processor (Bank) or the Host Provider or Internet Service Provider (ISP) or of the Access Provider or of the server of the user, incorrect provision of information on the part of the user and any incident in general that may impede the proper fulfillment of its contractual obligations.

The liability of the Company is limited to its contractual obligations towards the consumer and it shall make every effort to comply with them within reasonable time.

P. ROUBOULAKIS LTD shall not be responsible for the poor condition of the products on delivery, as long as it is not due to improper storage of the products by itself and provided that all required precautionary measures had been taken.

This online store provides the content (e.g. information, names, photos, illustrations etc.), products and services available through this site, "exactly as they are", without any warranty expressed or implied in any way whatsoever. Furthermore, P. ROUBOULAKIS LTD does not guarantee that the content of this site and the quality of the services provided through it shall meet the needs, requirements and expectations of its users / visitors. Any direct, future, incidental, indirect or consequential damages arising out of the access to or the use of this website are not to be attributed to P. ROUBOULAKIS LTD, its executives, employees or associates.

Under no circumstances whatsoever shall P. ROUBOULAKIS LTD bear any liability for any juridical (civil and / or criminal) claims, nor for any damages (positive, special or consequential, which, indicatively and not exclusively, alternately and / or cumulatively, consists of loss of profits, data, gain lost, pecuniary compensation, etc.) arising for users / visitors of this online store or for third parties, for reasons related to the operation or not and / or the use of the website and / or the failure to provide services and / or the information available through it and / or any unauthorized third party interventions to products and / or services and / or information available through it.

Also, P. ROUBOULAKIS LTD shall bear no responsibility whatsoever for damages, failures or infections by electronic viruses and / or other malicious software to the computer or other electronic means used by a user / visitor to access this site, nor shall it be liable for damages related to an operation failure, error, omission, interruption, fault, delay in operation or broadcast or system line crash etc.

This website, to facilitate and serve its users / visitors, may, inter alia, provide connection through hyperlinks or advertising banners, to third-party sites and websites, the content, data protection policy, security policy, completeness and quality of the services provided, or the terms of use of which P. ROUBOULAKIS LTD cannot guarantee or be held responsible for. The connection to these sites and websites falls within the sole responsibility of each user / visitor. The aforementioned third parties, providers of such websites, also bear full (civil and criminal) responsibility for the security, legality and validity of the content of their sites and websites, thereby excluding any liability of P. ROUBOULAKIS LTD, such as, indicatively, for copyright or any third-party rights.

Consequently, users / visitors are required to contact the above third-party providers directly on anything that may result from the visit or use of their sites and websites. In spite of the fact that the users / visitors of this site accept that P. ROUBOULAKIS LTD is neither obliged, nor able to control the security and content of both the sites and websites and the services of third parties to which it provides access, however, it is entitled at any time to remove, modify or discontinue any third party service or connection to third-party sites and websites in case, at its discretion, the law or these Terms are to be violated or are violated.

4. Conduct and obligations of users / visitors

Users / visitors are required to abide by all relevant Greek, European and international laws and regulations, including but not limited to laws relating to copyright, personal data protection, competition protection etc. Furthermore, users / visitors agree to it and undertake the obligation to use this website and the services offered through it in a manner consistent with good ethics, the rules of good faith and business ethics and these Terms.

Users / visitors agree not to use this website under the AURORA SENSE trademark, for any reason whatsoever, to send, publish, e-mail, or otherwise transmit content that is harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, blasphemous, libelous or illegal, capable of causing unlawful harm and damage to P. ROUBOULAKIS LTD or to any third party, infringing the privacy or confidentiality of any person's information, or expressing hatred or racial, ethnic, or other discrimination.

In addition to that, users / visitors agree not to use this website under the AURORA SENSES trademark, to send, publish, e-mail or otherwise transmit any content that infringes on users' morals, social values, minor age, as well as vulnerable groups of the population, such as the elderly, people with disabilities, people who do not understand Greek well, etc.

Apart from that, users / visitors are required not to use this website under the AURORA SENSE trademark to send, publish, e-mail or otherwise transmit any content that cannot be transmitted according to the law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes copyright or industrial rights or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, or destroy operating equipment, software, or computer hardware.

Any user / visitor of this site is also obliged not to perform acts or omissions that may impair or disrupt its operation and the access of third parties to it or which may endanger the provision of services offered by P. ROUBOULAKIS LTD through it. The use of the website in any unlawful manner or contrary to these Terms gives rise to an obligation to compensate P. ROUBOULAKIS LTD for any positive or consequential damage suffered due to such conduct.

Moreover, each user / visitor is obliged not to provide false information about themselves, impersonate any other person, send spam or group mail, nor multiple message copies, as well as not to collect or store information on other users / visitors of the site without their consent, including financial data and email addresses.

To the extent that this website may be used on the Internet in general, that should be done under the terms of the Code of Conduct for Internet Use (Netiquette), whilst the application of practices contrary to this Code is expressly prohibited.

Non-compliance of any user / visitor of this site with the applicable law and / or the Terms hereof grants P. ROUBOULAKIS LTD the right to take the necessary measures and whatever action necessary to deal with such conduct. For example, in such cases P. ROUBOULAKIS LTD is entitled to block access to services provided through this site or delete, edit or move messages, always abiding by the principle of proportionality.

Any costs or damages incurred by P. ROUBOULAKIS LTD for the breach of their obligations under these Terms by a user / visitor shall be borne by such user / visitor, who shall be liable to pay P. ROUBOULAKIS LTD back immediately and without the latter having to bring the matter before the courts.


5. Intellectual Property Rights

This website and all of its content, including images, graphics, photographs, drawings, texts, information material, offered services and products, trademarks, brands, distinctive marks, any form of data, software, unless otherwise stated for specific rights of third parties, constitute part of the intellectual and industrial property of P. ROUBOULAKIS LTD or third parties, for which P. ROUBOULAKIS LTD has been licensed for its own exclusive needs and for the operation of their online store and is protected in accordance with the relevant provisions of the Greek and European legislation and international conventions. Moreover, anything transferred, transmitted or shipped through this website constitutes property of P. ROUBOULAKIS LTD, as long as this is possible and legal.

Intellectual property is acquired without further formulation being required and without the need for a contract or prohibition clause against its infringement.

Any copying, modification, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, saving, printing, derivative work creation or misleading of the public about the actual provider of the site and its content is expressly prohibited.

The reproduction, reprinting, downloading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of P. ROUBOULAKIS LTD or any other copyright holder.

The names, images, logos, trademarks and distinctive marks of P. ROUBOULAKIS LTD appearing on this site constitute property of P. ROUBOULAKIS LTD or third parties and are protected by Greek, European and international intellectual and industrial property laws. Their use without the prior written permission of P. ROUBOULAKIS LTD or their rightful holder is expressly prohibited. Products, brands, trademarks and distinctive marks of third parties appearing on this site constitute their intellectual and industrial property, and they alone are responsible for them.

In no event should the appearance and display of the above on this website be in any way deemed as a transfer or grant of express or implied license or right to use them.

Any information submitted by users / visitors of this website to P. ROUBOULAKIS LTD is hereby deemed as non-confidential and shall not constitute a property asset of such user / visitor. Apart from that, P. ROUBOULAKIS LTD may collect limited and necessary information on its commercial activities in general.

 4. Security

P. ROUBOULAKIS LTD acknowledges the importance of security of user / visitor personal data on this site and makes every reasonable effort, using the latest edge and most advanced techniques, to ensure their being kept secure. However, users / visitors should be aware that emailing confidential information is not the safest way to communicate, as it always entails the risk of third parties reading this information.

5. Cookies

Like most websites, this site uses cookies so that P. ROUBOULAKIS LTD may have access to certain information each time a user / visitor browses its online store. Without cookies it would be impossible for P. ROUBOULAKIS LTD to provide users / visitors of this site with important services such as order status, product storage in cart etc.

Cookies are alphanumeric files transferred to the hard disk of the computer of the users / visitors of a website and serve to maintain the statistics necessary to provide services such as those listed above, as they allow websites such as this one to operate seamlessly and without technical anomalies, collect multiple user / visitor options, identify frequent users / visitors, facilitate their access to it and collect data to improve the content of the website or for marketing purposes. The use of cookies is intended for the provision of information and for the processing of user / visitor orders, and they are automatically deleted every time you exit the site.

Cookies do not pose any risk to the computer and the files kept therein by the user / visitor of the site. In case someone does not wish for the collection of information via cookies, they can set up their browser online to delete the already existing cookies on their hard drive and opt for it to either automatically reject all new cookies or that they be asked for permission for each cookie about to be set up on the hard drive of their computer. In spite of all this, users / visitors should be aware that choosing to reject cookies shall make it difficult or impossible for them to use parts and services of this site.

6. Advertising and informing messages

The user / visitor of this website may, if they so wish, request information about new products available from P. ROUBOULAKIS LTD through it and / or its physical stores, as well as about any other offers, by the sending of promotional information over the telephone, by e-mail, or mail. The user / visitor that so wishes may request that such messages stop. Furthermore, P. ROUBOULAKIS LTD enables users / visitors of this site to download newsletters to their email address in case they declare they wish for this service.

7. Alternative Dispute Resolution

According to Directive 2013/11 / EC, integrated in Greek law by JMD 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is now provided for throughout the European Union. In case the customer bears the status of a consumer (i.e. a natural person not acting in their professional capacity) and has any problem with the purchase made by P. ROUBOULAKIS LTD can initiate the Alternative Dispute Resolution procedure through the single EU-wide Dispute Resolution Platform (ODR platform) available at, which enables consumers and suppliers to submit any disputes arising from online purchases to an online settlement procedure.

The certified Alternative Dispute Settlement Body certified for this purpose is the European Consumer Center of Greece (ECC GREECE) - Consumer Attorney, Alexandras Ave. 144, 11471, Athens, 2106460284, 2106460784, and

It should be noted that a sine qua non prerequisite for the consumer to seek Alternative Dispute Resolution is to have previously contacted P. ROUBOULAKIS LTD. and disclosed their problem towards the finding of a solution. The ADR procedure is by law non-binding on parties who may withdraw from it at any time. The consumer can contact the above-mentioned ADR body to obtain guidance through the entire procedure of them submitting and processing their complaint.

For more information on the alternative dispute resolution you can visit

8. Applicable law

The above Terms are subject to Greek law and shall be interpreted accordingly. In case any provision is declared null and void by the competent Greek court, it shall cease to be effective without that affecting the validity of the remaining Terms. Any dispute arising out of the use of this website or relating to these Terms is subject to the jurisdiction of the competent courts of Athens.